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Client Services Rep-Intern
Job Code:2018-08-55-01
FT/PT Status:Internship

Job Responsibilities:

Only students residing in the Houston, TX area, and are currently enrolled in school will be considered. Must be able to commit minimum 1 year to this role. Interact with customers to provide information in response to inquiries about products and services, working 15-29 hours/week in our Sugar Land, TX location. 

Essential Functions Statement(s)

  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
  • Answer and aid clients on the Member Service hotline. Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities and limitations.
  • Prepare sales contracts for renewal orders, submit orders for processing and arrange for billing.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Assist in preparation of sales presentations, emails and proposals that explain product specifications and applications.
  • Demonstrate and explain the operation and use of products. Train individual client users (primarily remotely) on web tools and product usage by delivering clear and easy class instructions, communicating difficult concepts well, and maintaining professional presentation skills.
  • Provide customers with ongoing tier-one support needs. Co-ordinate or refer customers to designated departments to resolve customer grievances and attend to customer needs.
  • Complete expense reports, sales reports, and other paperwork.
  • Complete product and development training as required. Successfully pass related certification exams.
  • Maintain customer records using automated systems and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Job Qualifications:


Education: High School Graduate or General Education Degree (GED)
Computer Skills: Strong technical skills required including use of Microsoft Suite products and the ability to quickly learn new software tools.
Other Requirements
Excellent customer service skills, professional phone voice, strong technical skills, and an eye for detail. 
•Majoring in Marketing, or related degree. 
•Must be residing in the Houston, TX area.
•Must complete application & attach resume.

Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To build a diverse workforce Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Equal Opportunity Employer M/F/D/V.



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