Industrial Info Resources is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status or any other basis protected by applicable federal,state, or local law.  Read more about this on the EEO is the Law Poster

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Client Service Rep - Account Management
Job Code:2021-04-11-01
FT/PT Status:Regular Full Time

Job Responsibilities:

Position Summary

In this role, you'll be interacting with customers to provide information in response to inquiries about products and services, resolving client concerns, training on product usage, and other general account management activities with a key focus on retention management. This is a great opportunity to build your inside sales skills by working with clients and learn about the industrial market!

Essential Functions 

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific
    products and services.
 -  Answer and aid clients on the Member Service hot-line. Answer customers' questions about products, prices, availability,
    product uses, and credit terms.
 -  Emphasize product features based on analyses of customers' needs, and on technical knowledge of product capabilities and
 -  Prepare sales contracts for renewal orders, submit orders for processing and arrange for billing.
 -  Select the correct products or assist customers in making product selections, based on customers' needs, product specifications,
    and applicable regulations.
 -  Assist in preparation of sales presentations, emails and proposals that explain product specifications and applications.
 -  Demonstrate and explain the operation and use of products. Train individual client users (primarily remotely) on
    web tools and product usage by delivering clear and easy class instructions, communicating difficult concepts well,
    and maintaining professional presentation skills.
 -  Provide customers with ongoing tier-one support needs. Co-ordinate or refer customers to designated departments to
    resolve customer grievances and attend to customer needs.
 -  Attend sales meetings.
 -  Complete expense reports, sales reports, and other paperwork.
 -  Complete product and development training as required. Successfully pass related certification exams.
 -  Maintain customer records using automated systems and keep records of customer interactions and transactions, recording
    details of inquiries, complaints, and comments, as well as actions taken.
 -  Check to ensure that appropriate changes were made to resolve customers' problems.


 -  Accuracy: Ability to perform work accurately and thoroughly. 
 -  Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others. 
 -  Business Acumen: Ability to grasp and understand business concepts and issues. 
 -  Communication (Verbal): Ability to communicate effectively with others using the spoken word. 
 -  Communication (Written): Ability to communicate in writing clearly and concisely. 
 -  Customer Interaction: Ability to take care of the customers’ needs while following company procedures. 
 -  Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
 -  Organized: Possessing the trait of being organized or following a systematic method of performing a task.
 -  Reliability: The trait of being dependable and trustworthy.
 -  Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a
    product, service, or idea.
 -  Technical Aptitude: Ability to comprehend complex technical topics and specialized information. 
 -  Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
Training: Ability to add value for our clients through product usage instruction.

Job Qualifications:

Skills & Abilities 

Education: Bachelor's Degree from a Four Year College or University (Preferred)

Experience: Two to Four Years of Related Experience (Preferred)

Computer Skills: Strong technical skills are required. This includes the use of Microsoft Office products and the ability to quickly learn new software applications.

Other Job Information (if applicable):

Physical Requirements: Vision (Near); Sound (Ability to Conduct Customer Service Via Telephone)
Work Environment
: General office environment with favorable lightening and temperature, no hazardous or unpleasant conditions. When traveling, employee will encounter clients' offices, trade show facilities and convention centers under various weather conditions.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations maybe made to enable qualified individuals with disabilities to perform the essential functions.

To build a diverse workforce Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Industrial Info Resources is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability, veteran status, or any other basis protected by applicable federal, state, or local law.