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Summer Internship - IIR Energy
Job Code:2022-05-65-01
Division:IIR Energy
Department:IIR Energy
FT/PT Status:Internship

Job Responsibilities:

Position Summary

IIR Energy is in search of a student aspiring to a career in sales to join the team as an Intern. During this internship, the student will interact with clients to provide information in response to inquiries about products and services; handle and resolve complaints; assist on product usage and other general account management activities; as well as focus on key administrative and customer service duties. This is a great opportunity for an ambitious future salesperson to enhance their skillset as well as gain exposure to a fast-paced and innovative corporate environment.

Essential Functions

 -  Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific
    products and services.
 -  Answer and aid clients on the Member Service hotline.
 -  Answer customers' questions about products, prices, availability, product uses, and credit terms.
 -  Emphasize product features based on analysis of customers' needs, and on technical knowledge of product capabilities
    and limitations.
 -  Prepare sales contracts for renewal orders, submit orders for processing, and arrange for billing.
 -  Select the correct products or assist customers in making product selections based on customers' needs, product
    specifications, and applicable regulations.
 -  Assist in preparation of sales presentations, emails, and proposals that explain product specifications and applications.
 -  Demonstrate and explain the operation and use of products.
 -  Provide customers with ongoing tier-one support needs. Coordinate or refer customers to designated departments to
    resolve customer grievances and attend to customer needs.
 -  Maintain customer records using automated systems and keep records of customer interactions and transactions,
    recording details of inquiries, complaints, and comments, as well as actions taken.
 -  Check to ensure that appropriate changes were made to resolve customers' problems.
 -  Miscellaneous administrative duties as assigned.

Job Qualifications:

Competency Statements

 -  Accuracy: Ability to perform work accurately and thoroughly.
 -  Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
 -  Business Acumen: Ability to grasp and understand business concepts and issues.
 -  Verbal Communication: Ability to communicate effectively with others using the spoken word.
 -  Written Communication: Ability to communicate in writing clearly and concisely.
 -  Customer Interaction: Ability to take care of the customers’ needs while following company procedures.
 -  Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
 -  Organized: Possessing the trait of being organized or following a systematic method of performing a task.
 -  Reliability: The trait of being dependable and trustworthy.
 -  Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a
    product, service, or idea.
 -  Technical Aptitude: Ability to comprehend complex technical topics and specialized information.
 -  Time Management: Ability to utilize the available time to organize and complete work within given deadlines.
 -  Training: Ability to add value for our clients through product usage instruction.

Skills & Abilities

 -  Education: A High School Diploma or General Education Degree (GED) is required. Applicants must also be currently
    enrolled in an academic course of study at a college or university in the Houston area.
 -  Experience: At least one year of experience in sales, customer service, or another related field is highly preferred.
 -  Computer Skills: Strong technical skills are required. This includes the use of Microsoft Suite products and the ability
    to quickly learn new software tools.
 -  Availability: Applicants must be available to work part-time (maximum of 29 hours per week) through the academic school year.


Other Job Information (if applicable):

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. To build a diverse workforce, Industrial Info Resources encourages applications from individuals with disabilities, minorities, veterans, and women. Equal Opportunity Employer M/F/D/V.