Released January 13, 2020 | SUGAR LAND
en
AUSTIN, TEXAS--January 13, 2020--3M Electrical Markets Division (EMD) is excited to announce the launch of two new customer support initiatives to help align with the company's goal of putting the customer at its core.
The first launch is 3M Energy Academy, available at 3M.com/EnergyAcademy. This online educational site offers interactive training modules, installation videos and application demonstrations. There are courses for the electricians just getting started in their careers and the veteran electrical workers wanting to stay up-to-date with the latest technologies.
"We want to provide our customers with the best electrical education possible that's available on-demand," said Haya Hasan, marketing leader for 3M Energy Academy. While there are 48 courses currently available, the number is only a sliver of what's to come.
"Just like no person is a finished product, neither is our academy," said Hasan. "We will continue to collaborate with electricians and electrical engineers to create content to help them do their job and make 3M Energy Academy a premier educational destination for the industry."
The second launch is the Medium Voltage Support Site, available at 3M.com/MVSupport. This resource offers quick access to a collection of frequently-asked questions, brochures, technical data sheets, written instructions and videos. There are easy-to-find links for users to contact 3M through email, text and phone, and they can even schedule a FaceTime call. Web chat is currently in its testing phase and is offered on a limited basis.
"We want to help the customer get the job done wherever they are," said Ryland Marek, segment marketing manager for 3M. "They might be in the planning phase in the office or in the middle of an install on the construction site. This is why we offer multiple avenues to find us if they have a question. We want electrical contractors, engineering consultants and everyone to know that when you purchase a 3M product, it doesn't just stop there."
Notably, this past September, the National Electrical Contractors Association (NECA) awarded 3M the 2019 Industry Partner Service Award for its contributions to the electrical contracting industry. Both the Medium Voltage Support Site and Energy Academy supports 3M's commitment to its customers, who are building the infrastructure of the future.
"Ultimately our goal is to help our customer complete their projects on time and within budget," said Marek. "When we deliver our products quickly and make our products easier to install, we are helping the industry reduce labor costs and meet deadlines. We want to give the industry reliable products that perform efficiently and help reduce your total cost of ownership."
About 3M Electrical Markets Division
Based in Austin, Texas, the 3M Electrical Markets Division designs, manufactures and markets products for electrical construction, industrial maintenance, utility and industrial power businesses, and electrical/electronic devices produced by original equipment manufacturers. Division products include electrical and electronic specialty insulating tapes; power cable splices and terminations, including cold and heat shrink technologies; cable arc and fire resistant tapes; heat shrinkable tubing and molded shapes for electrical insulation; electrical wire connectors; wire terminals, tools and lugs; wire marking products; cable ties; underground/underwater electrical system products; and electrical diagnostic and detection products. More information is available at 3M.com/electrical.
CONTACT:
Rock Shum
rshum@mmm.com
The first launch is 3M Energy Academy, available at 3M.com/EnergyAcademy. This online educational site offers interactive training modules, installation videos and application demonstrations. There are courses for the electricians just getting started in their careers and the veteran electrical workers wanting to stay up-to-date with the latest technologies.
"We want to provide our customers with the best electrical education possible that's available on-demand," said Haya Hasan, marketing leader for 3M Energy Academy. While there are 48 courses currently available, the number is only a sliver of what's to come.
"Just like no person is a finished product, neither is our academy," said Hasan. "We will continue to collaborate with electricians and electrical engineers to create content to help them do their job and make 3M Energy Academy a premier educational destination for the industry."
The second launch is the Medium Voltage Support Site, available at 3M.com/MVSupport. This resource offers quick access to a collection of frequently-asked questions, brochures, technical data sheets, written instructions and videos. There are easy-to-find links for users to contact 3M through email, text and phone, and they can even schedule a FaceTime call. Web chat is currently in its testing phase and is offered on a limited basis.
"We want to help the customer get the job done wherever they are," said Ryland Marek, segment marketing manager for 3M. "They might be in the planning phase in the office or in the middle of an install on the construction site. This is why we offer multiple avenues to find us if they have a question. We want electrical contractors, engineering consultants and everyone to know that when you purchase a 3M product, it doesn't just stop there."
Notably, this past September, the National Electrical Contractors Association (NECA) awarded 3M the 2019 Industry Partner Service Award for its contributions to the electrical contracting industry. Both the Medium Voltage Support Site and Energy Academy supports 3M's commitment to its customers, who are building the infrastructure of the future.
"Ultimately our goal is to help our customer complete their projects on time and within budget," said Marek. "When we deliver our products quickly and make our products easier to install, we are helping the industry reduce labor costs and meet deadlines. We want to give the industry reliable products that perform efficiently and help reduce your total cost of ownership."
About 3M Electrical Markets Division
Based in Austin, Texas, the 3M Electrical Markets Division designs, manufactures and markets products for electrical construction, industrial maintenance, utility and industrial power businesses, and electrical/electronic devices produced by original equipment manufacturers. Division products include electrical and electronic specialty insulating tapes; power cable splices and terminations, including cold and heat shrink technologies; cable arc and fire resistant tapes; heat shrinkable tubing and molded shapes for electrical insulation; electrical wire connectors; wire terminals, tools and lugs; wire marking products; cable ties; underground/underwater electrical system products; and electrical diagnostic and detection products. More information is available at 3M.com/electrical.
CONTACT:
Rock Shum
rshum@mmm.com
